價格：免費
更新日期：2019-04-08
檔案大小：1.9M
目前版本：6.0
版本需求：Android 5.0 以上版本
官方網站：mailto:telstra.i.mdm.test@gmail.com
Email：https://telstra.unily.com/sites/chief-risk-office/SitePage/184496/privacy
Peer Support is a self service platform offering the following functionality and benefits:
• Enhanced self service via search for solutions/asking questions. Reduced duplicate questions, increased accept solutions, moderated content, improved content accuracy.
• Knowledge distribution through verified articles. Reduced support workload, employees feedback utilised & improved content relevancy.
• Generate awareness, best practices & current news. • Drive awareness through published content & communications.
• Feel empowered to suggest an idea for product, system or process improvement. Co-create with employees & drive innovation.
• Reward and recognition for assisting others and sharing valuable knowledge. Drive engagement through game dynamics e.g. ranks, leader board & badges.
• Evaluate community metrics to make smarter decisions based on real time data. Drive continuous improvement in your business area, & identify super users.